Many design agencies create beautiful websites—but for corporate law firms, beauty alone isn’t enough. In Part 2 of the Designing Trust series, I share why storytelling—not just aesthetics—is the key to building connection, earning trust, and winning clients online.
One of the most common things I hear from law firms before we start working together is this: "We had a designer lined up. But they just wanted us to send over the content." And just like that, the air gets sucked out of the room.
Because here’s the reality: most corporate law firms don’t have a marketing department writing content. They don’t have a team brainstorming messaging. They don’t have copywriters on staff. What they do have is expertise, reputation, and a strong sense of who they are. But translating that into a compelling, client-facing narrative? That’s hard. That’s not what they do—and it shouldn’t be their job.
In Part 2 of the Designing Trust series, I want to explore why design alone isn't enough to help law firms win clients—and why story is often the missing link.
I've had several clients come to me frustrated after talking with other agencies. The agencies had beautiful portfolios, clever animations, and flashy mood boards. But they all had the same expectation: “You send us the content, and we’ll make it look good.”
That might work for a product company or an e-commerce brand. But for a high-trust, high-stakes B2B law firm? That’s a setup for failure.
Your story is your strategy. And if the design is beautiful but the messaging is generic, you’re left with something that looks good but doesn’t connect.
One firm I worked with had been practicing for over 20 years. They were respected in their field, had deep experience in construction defect litigation, and were known for being thoughtful and thorough. But when I asked them what they wanted their site to say, they gave me the same vague, overused phrases I’ve seen everywhere: “We’re experienced. We’re responsive. We fight for our clients.”
None of that is wrong. But none of it is distinctive.
So I started asking questions:
These questions aren’t just strategic—they're foundational to shaping a narrative that connects emotionally and logically with your audience.
A great example of this comes from our work with Wick & Trautwein, a 50+ year-old law firm based in Fort Collins, Colorado. When I first met with Kevin C. Havelda, one of their member attorneys, he said something that stuck with me:
"We don’t want to just look modern—we want to communicate who we really are to the clients we serve best."
Wick & Trautwein had legacy and credibility in spades. But with its founders stepping back and younger attorneys stepping up, there was a need to both honor the past and lean into the future. We worked together to capture the firm’s deep community roots, their high-quality work, and their client-first values—all while giving the website a modern voice and visual presence that reflected where they’re headed.
The result? A site that didn’t just look better—it felt like them. And it told their story in a way that made it clear why choosing anyone else would be settling.
That’s the material that makes a website come alive. That’s what clients connect with.
Here’s something I say often: Good design gets attention. Good storytelling holds it.
You can have the most beautiful layout in the world, but if the words are cold, unclear, or cliché, you’ve lost the opportunity to build trust. People don’t just want to be impressed—they want to feel something. They want to believe that you understand them.
And that belief doesn’t come from a font or a color scheme. It comes from your story.
When I work with firms, I take storytelling seriously. That means I help draw out the personality of the firm, find the through-line in their values, and craft content that doesn’t just fill space—it creates connection.
Design absolutely matters. But without story, it’s just decoration. When the two work together, though? That’s when a website stops being a digital brochure and starts being a business development tool.
In Part 3 of the Designing Trust series, I’ll break down what law firms should watch out for when hiring a website design partner—and how to make sure the person building your site is actually aligned with your needs and priorities.
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